STORE POLICY
Damaged or Incorrect Items
If you have received any defective, damaged, or incorrect items, please contact GSC Art Gallery & Studio at 323-539-2196 within 30 days of your purchase to make arrangements for the return and/or replacement of your incorrect items. Please keep the damaged items and any packaging and shipping materials until arrangements have been made for return or replacement of the items.
We will gladly replace the defective items or, if replacement is not possible, credit you the full amount for the item, including shipping costs.
When directed, please return your items via FedEx, USPS, or other carrier to:
Returns
GSC Art Gallery & Studio
342 N. San Fernando Rd.
Los Angeles, CA 90031
Missing Items
Depending on the items and their availability, orders consisting of more than a single item may be shipped separately at no extra cost in order to serve you better. However, if you feel you have not received all the items in your order, please contact GSC Art Gallery & Studio at 323-539-2196 within 30 days of your purchase to make arrangements for the return and/or replacement of your missing items. We will gladly replace the missing items or, if replacement is not possible, credit you the full amount for the item, including shipping costs.
Special Orders
Special orders (items not regularly stocked and/or customized items) may not be returned or exchanged.
Shipping Policy
General Information
We will do our best to ship orders out immediately after full payment has been received and cleared. All our items are insured for their full value. You will receive an email confirming your order, as well as follow up emails with your shipment notification and tracking information. If you did not receive the email or if you have any additional questions, please contact us right away. Please check your spam folder, as some emails will divert there. We currently ship to destinations only in the continental United States.
Means of Shipping
Small to midsize items will be shipped via UPS/FedEx and leave the gallery within 1 business day after payment has been received. Delivery within the United States usually take 3-5 business days. Large or fragile pieces that require special transport will generally be picked up by the specialists in moving these items within 3-5 business days. This method of shipping in the United States usually takes about 10 business days depending on your location. Any necessary crating to insure safe passage, will require additional time and we will coordinate this process for you.
Leadtime
If you have any questions about the lead time on a specific item, or you would like to customize your shipping method such as arrange overnight shipping, express shipping, storage, or if you would like to arrange your own shipping, please contact us.
Signature Requirement
All items with a value of more than $300 are shipped signature required if possible; please plan accordingly. We will be happy to remove the signature requirement on request; please contact us as soon as possible and be sure to include your order number. Please note that, in this case, you will be accepting responsibility if anything were to happen to the package.
Canceling Orders
If you wish to cancel an order, please contact Goodwill Southern California Art Gallery & Studio at 323-539-2196 as soon as possible after you have placed your order. Orders which have already shipped may not be cancelled, although they still may be returned as per our normal return policy
REFUND POLICY
We are proud of the products we offer and want you to be completely satisfied with your purchases. If your purchase does not meet your expectations, we will gladly refund the selling price of the item, less any shipping costs, for items returned in good condition with all original packaging materials. All refunds must be accompanied by the original receipt. For credit card and debit card purchases, a credit will be issued to the credit or debit card account through which the item was purchased. For cash or check, a check will be issued within 10 business days following receipt and acceptance of the return.
You may return your online and brick-and-mortar store purchases in person to our Los Angeles location within 30 days of the initial purchase, with a copy of the receipt.
You may return your online and brick-and-mortar store purchases via FedEx, USPS, or other carrier. Please follow the directions below and do not send any items for return without first contacting Goodwill Southern California Art Gallery & Studio to receive a Return Authorization number.
Online, Phone, and Mail Orders Returns
If you wish to return or exchange all or part of your online purchase, please contact GSC Art Gallery & Studio at 323-539-2196 within 30 days of your purchase to make arrangements for the return and/or exchange of your items.
When directed, please return your items via FedEx, USPS, or other carrier to:
Returns
GSC Art Gallery & Studio
342 N. San Fernando Rd.
Los Angeles, CA 90031
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL